BRB Boiler Care Plans
BRB's Boiler Care gives you confidence; covering repairs to your gas central heating systems for a fixed price per repair, or fully inclusive (depending on the level of cover you have)
BRB boiler cover is designed to ensure your system and appliance are safe and in good working order.
This product is available for domestic customers with home central heating systems up to 70kw.
BRB Boiler Care
What can I expect for my money?
Although we expect that most customers will be able to carry out small adjustments detailed in “user’s instructions” i.e. removing air from radiators, topping up pressure etc., we will always be available with help and advice if you need us.
BRB Electrical Limited will meet its responsibilities under our Limited Care Plans within a reasonable time, unless it is impossible for us to do so due to circumstances outwith our reasonable control.
Specifically, we can not be responsible for delays caused by our suppliers or their agents.
Should you have any questions or concerns please contact a member of our team on:
0800 78 37 678 or Request A Call Back here.
What if we find something wrong during the initial safety inspection?
If our inspection reveals a problem with your installation; before we agree to accept you on to our Care Plan, we will inform you of the work that is required to be done.
We may have to take action to “make safe” the installation. In this instance we would provide you with an estimate of the cost of full repair.
The costs involved in the above inspection and reporting may be chargeable to you.
What if replacement parts are required?
We will endeavor to do all that we can to supply suitable replacement parts for your appliance, assuming these are still readily available from the manufacturer.
We may alternatively use an approved part that has been reconditioned if it satisfies the necessary criteria to match the replacement part required.
We will endeavor to do all that we can to source the part quickly and ensure that it is fitted without any undue delay.
There can on rare occasion (depending on the age of the appliance) where we will be unable to carry out the necessary repair if we are unable to obtain a suitable replacement part or an acceptable alternative.
Please be aware, the availability of spare parts is controlled by the manufacturer.