BRB Electrical – Gas Maintenance Contract for Spiersview Housing Association
Overview
Spiersview Housing Association is a community-based housing provider located in Glasgow, Scotland. Managing approximately 900 residential properties, the association is committed to delivering safe, efficient, and high-quality housing services to its tenants.
BRB Electrical was appointed as the main contractor for delivering gas maintenance services across all Spiersview Housing Association properties. The contract includes:
- Annual gas safety inspections (Landlord Gas Safety Records - LGSR).
- Reactive gas repairs and emergency callouts.
- Boiler servicing and maintenance.
- Heating system upgrades and installations.
- 24/7 customer support for gas-related issues.
- Compliance reporting and audit support.
Objectives
- Ensure 100% compliance with legal gas safety requirements.
- Improve tenant satisfaction by providing a reliable, responsive maintenance service.
- Extend the lifespan of heating systems through preventative maintenance.
- Reduce emergency repair costs through early detection and regular servicing.
Key Achievements
- 100% LGSR compliance.
- Average emergency response time reduced to under 2 hours.
- Over 2,000 scheduled and reactive jobs completed in the first contract year.
- Implementation of a digital asset management system for real-time tracking of inspections, servicing, and repairs.
- Introduction of a dedicated tenant hotline leading to a 25% drop in reported delays or complaints.
Innovations & Approach
- Proactive Scheduling: Leveraging data to anticipate maintenance needs before they become emergencies.
- Tenants First Policy: BRB engineers receive customer service training, ensuring respectful and informative communication with residents.
- Sustainability Focus: Upgrading outdated heating systems with energy-efficient alternatives to help reduce carbon footprint and tenant fuel costs.
- Collaboration with Spiersview: Weekly progress meetings and quarterly performance reviews to ensure contract goals are consistently met.
“BRB Electrical have consistently exceeded our expectations. Their professionalism, responsiveness, and commitment to tenant safety have made them a key partner in our operations. The level of compliance and satisfaction achieved speaks volumes.” – Operations Manager, Spiersview Housing Association
Conclusion
BRB Electrical’s partnership with Spiersview Housing Association demonstrates their ability to manage high-volume gas maintenance contracts while maintaining quality, compliance, and tenant satisfaction. Through a mix of skilled workforce, modern technology, and proactive service delivery, BRB Electrical has positioned itself as a trusted service provider in social housing maintenance.
“We value BRB as a reliable, responsive, and efficient partner in our compliance programme.” – Housing Asset Officer, Perth & Kinross Council